Aussie Audi Guy
23-10-2003, 09:40 AM
This fellow has bombarded every Audi forum in the world - I personally think he is carrying on some what... I also have the forwarded emails from Audi/VW & they have replied proffesionally.....
"AUDI DESIGN FAULT THAT COULD POTENTIALLY COST £730
CAUSED BY A STONE CHIP EVERY TIME YOU DRIVE IT
Dear Sir
I have a brand new Audi A4 - 3.0 Sport Quattro. Registered on an 03 plate, costing with extras £30,000 with less than 3000 miles on the clock.
I was driving the car at 70mph along the M40 at 10.45pm on my way home, as I overtook a car I noticed a loss of power for a few seconds and a cloud of what I thought was smoke in my rear view mirror.
I carried on with my journey home, and the next day we contacted our Audi Dealer who, after sending someone out to check the car decided that the car would have to go in for repair to what we were told was a faulty sensor.
The following day Audi called to say that it was not a sensor but that a (STONE CHIP) had passed unobstructed through the front grill and punctured the climate control condenser radiator which also caused other damage to the system.
We were then informed that the warranty did not cover this eventuality, and that the repair would cost £730.
We contacted Audi UK and put it to them that the internal parts (i.e. the condenser radiator etc) in a car that has a top speed of 151 mph should be constructed of materials strong enough to withstand an impact from a STONE CHIP or that the internal components should be covered i.e. (PROTECTED) by some sort of grill, especially seeing that £730 worth of damage has been caused while travelling at only 70 mph.
Customer Services at Audi UK informed me that they considered the damage to the internal components from a STONE CHIP was not their responsibility, anymore than a stone chip hitting the paint work or windscreen.
I put it to Audi UK, that, potentially I could end up with a £730 bill every time I took the car out. I was again told it that it was an acceptable risk as was the windscreen and paintwork etc, but not their responsibility and that they classed it as an accident.
I personally don’t regard damages of £730 and the car being off the road for over10 days to even come close to falling into the same category as a broken windscreen.
I hope you find this interesting.
A W Marriott
tonymarriott2002@yahoo.com"
"AUDI DESIGN FAULT THAT COULD POTENTIALLY COST £730
CAUSED BY A STONE CHIP EVERY TIME YOU DRIVE IT
Dear Sir
I have a brand new Audi A4 - 3.0 Sport Quattro. Registered on an 03 plate, costing with extras £30,000 with less than 3000 miles on the clock.
I was driving the car at 70mph along the M40 at 10.45pm on my way home, as I overtook a car I noticed a loss of power for a few seconds and a cloud of what I thought was smoke in my rear view mirror.
I carried on with my journey home, and the next day we contacted our Audi Dealer who, after sending someone out to check the car decided that the car would have to go in for repair to what we were told was a faulty sensor.
The following day Audi called to say that it was not a sensor but that a (STONE CHIP) had passed unobstructed through the front grill and punctured the climate control condenser radiator which also caused other damage to the system.
We were then informed that the warranty did not cover this eventuality, and that the repair would cost £730.
We contacted Audi UK and put it to them that the internal parts (i.e. the condenser radiator etc) in a car that has a top speed of 151 mph should be constructed of materials strong enough to withstand an impact from a STONE CHIP or that the internal components should be covered i.e. (PROTECTED) by some sort of grill, especially seeing that £730 worth of damage has been caused while travelling at only 70 mph.
Customer Services at Audi UK informed me that they considered the damage to the internal components from a STONE CHIP was not their responsibility, anymore than a stone chip hitting the paint work or windscreen.
I put it to Audi UK, that, potentially I could end up with a £730 bill every time I took the car out. I was again told it that it was an acceptable risk as was the windscreen and paintwork etc, but not their responsibility and that they classed it as an accident.
I personally don’t regard damages of £730 and the car being off the road for over10 days to even come close to falling into the same category as a broken windscreen.
I hope you find this interesting.
A W Marriott
tonymarriott2002@yahoo.com"