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Thread: Audi A1 Clutch Issues - Ongoing Story

  1. #1

    Default Audi A1 Clutch Issues - Ongoing Story

    So it's come to me trying to use social media to get my point across... It's long, but if you are considering buying a Audi (especially from Audi Center Melbourne and their Service Center), or any VW Group vehicle, I HIGHLY recommend you read this before you make your final decision.

    As of 30th Dec, Audi are still refusing to fix my issue even though they've already diagnosed the issue and it's a well known problem... Below is the latest email sent to Audi Australia after visiting the service center over 6 times has resulted in NO ACTION!

    12th December, 2016

    Dear VW Group (Audi Australia),

    I would like to bring to your attention the multitude of issues I have had with my 2012 Audi A1 Sportback and my ongoing battle with the Audi Centre Melbourne service center.

    It was an enduring love of the Audi brand that led me to purchase my first Audi in 2012. I believed Audi vehicles were built to a standard and quality unsurpassed by any other vehicle manufacturer. Little did I know the disappointment that awaited, not to mention the time wasted dealing with a service center that showed little concern or care when issues were reported. In summary, I’ve listed below the issues I’ve had and continue to have with my vehicle (all service history attached);
    Date Reported
    Issue
    Job #
    KMs
    Diagnosed?
    Action Taken
    Fixed?
    Still occurring?
    Nov/12
    Squeaky Center Console;
    Center console was assembled incorrectly, which caused a squeak.
    68AD6822-DASH
    6000
    Yes
    Resecured Control Panel
    Yes
    No
    Nov/12
    Engine Misfire;
    On cold start, engine was mis-firing.
    10ADZZZZZZ
    6000
    Yes Replaced breather valve and clean plugs Yes
    July/13
    Wheel Alignment (pulling to the left);
    Since purchasing the vehicle, holding the steering wheel perfect center results in the vehicle veering to the left. I test drove several other A1 loan vehicles since this was reported, on the same roads under the same conditions, and the issue was not present.
    14ADWH04
    15000
    No
    Wheel alignment performed, still occurred. Told it was road conditions.
    No
    Yes
    July/13
    Squeaky driver’s seat;
    Driver’s seat would squeak on bumps in the road.
    02ADSEATCONCERN
    15000
    Yes Seat frame replaced Yes
    June/14
    Scraping sound on full lock (1st time);
    At low speeds (< 5kph), at full lock, the front left tire emits a ‘scraping’ sound.
    06ADZZZZZZ01
    30000
    Yes
    Brake backing plates adjusted.
    No
    Yes
    July/14
    Scraping sound on full lock (2nd time);
    At low speeds (< 5kph), at full lock, the front left tire emits a ‘scraping’ sound.
    06ADZZZZZZ01
    33000
    Yes
    Brake backing plates adjusted.
    Yes
    No
    March/16
    High Engine Oil Consumption;
    Between services (15000km), I had to refill the engine oil twice due to the ‘low oil’ indicator.
    10AD10ZZ-BURN
    58000
    Yes
    Known Issue: Engine breather replaced and injectors changed.
    No, re-book required.
    Re-book
    March/16
    Clutch Shudder (1st time);
    After the car has warmed up, taking OFF from stand still, the vehicle shuddered until changing into 2nd gear.
    11ADZZZZZZ06
    58000 Yes
    Clutch replacement required, rebook and will repair in ‘goodwill' No, re-book required
    March/16
    HVAC stuck on Demist;
    I’m unable to change the vent output selection when turning on the A/C on hot days, it seems to be stuck on Demist.
    15ADAIRCONSERV
    58000
    No
    Diagnostic check performed, no DTCs found No
    April/16
    Clutch Shudder (2st time);
    After the car has warmed up, taking OFF from stand still, the vehicle shuddered until changing into 2nd gear.
    09ADCL01
    60000
    No
    Could not fault, even though 2000kms earlier it was diagnosed
    No, work was cancelled. No reason given.
    Yes
    April/16
    High Engine Oil Consumption;
    Between services (15000km), I had to refill the engine oil twice due to the ‘low oil’ indicator.
    10AD10ZZ-BURN
    60000 Yes Known Issue: Replaced parts as per TPI Yes
    Sep/16
    Bluetooth disconnects;
    Requires turning OFF the vehicle, allowing it to enter SLEEP mode and restarting.
    12ADZZZZZZ01
    60000+
    No
    Known Issue: Software update offered, but will hold off.
    No
    Yes
    Sep/16
    Clutch Shudder (3rd time);
    After the car has warmed up, taking OFF from stand still, the vehicle shuddered until changing into 2nd gear.
    37ADZZZZ
    68000
    No
    Could not fault, customer to monitor and bring in when it’s occurring.
    No
    Yes

    As demonstrated above, the list of issues I’ve experienced with my A1 is extensive, many of which have yet to be resolved. The most concerning is the clutch shudder.
    My vehicle had 50000km on the clock when I first noticed the shudder and decided to report it at my 60000km service. I found that the problem was more prevalent after extended driving (> 1 hour) and/or when having 3-4 passengers in the car moving slowly up hills. After reporting this issue to Audi in March 2016, it was diagnosed and a re-book was required to perform the repair, which Audi indicated would involve a replacement clutch. Although the car was out of warranty at this time, the service center informed me that the repair would be done without charge out of ‘goodwill’, which I accepted. At the same time, high engine oil consumption was also reported, both needing to be repaired when the re-book was made. After re-booking, and leaving the car with the service center, they informed me that ONLY the engine oil consumption issue was fixed. They did not provide an explanation as to why the clutch issue was not resolved. At present, with more than 70000kms on the clock, I continue to face the clutch issue and with increased frequency. After several discussions with the Service Manager, highlighting to him that the issue had already been diagnosed, he refused to perform the repair required. This clutch issue is a well-known issue throughout the VW Group and has been reported on MANY forums world-wide.

    Having booked the car in to have the problem looked at multiple times, I’ve spent HOURS (and much time off work) driving to the service center and waiting to have the issue ‘re-diagnosed’ without success, dealing with service consultants and a management that REFUSE to recognise that they have ALREADY diagnosed the clutch issue. Below is a detailed history of events regarding this clutch issue.
    When the clutch shudder was first reported, the service center took the car for the day and the following day, reported that the clutch issue was observed (mentioned in the job comments). Since a high engine oil consumption had also been reported, they asked that I also perform a 1000km oil consumption test. In the meantime, they planned to order the parts required for the clutch repair. As they were aware of this issue being common in all VW Group vehicles with 7 speed DSG gearboxes, they would perform the repair free of charge as an act of ‘goodwill’. After driving 1000kms, I re-booked to have the oil level checked and the clutch repair completed, leaving the car with them for over a week. A few days in, I received a call from the service consultant who informed me that the engine was consuming oil above acceptable levels. He indicated that he needed to keep the car longer to complete this repair as well, to which I agreed. Audi were aware that the vehicle was out of warranty, but since both issues were known faults across the range, they offered to repair both out of ‘goodwill’, to which I accepted. After an additional few days, I received a call to inform me that the engine oil repair had been completed, but the clutch repair had not. I questioned as to why this repair was not completed, but was quickly told to just take the car and monitor it again, so off I went with some apprehension.

    After driving the car for a month, it was obvious that the clutch shudder had not been resolved, so again I booked my vehicle in with Audi to have it looked at. The original service consultant had moved on from Audi, the new consultant told me to leave the car and they would diagnose it again. The service center was NOT able to diagnose the issue, reporting that no DTCs were logged. I asked that they drive the car over the weekend to diagnose the issue, leaving it with them for over a week, they were unable to diagnose the issue. I questioned the service manager as to why it was not repaired the first time and why it now needed to be re-diagnosed, despite being diagnosed the first time. After many discussions, the service manager advised that nothing more could be done. The Service Manager insisted that for Audi to perform the repair, they must diagnose the issue. He did not accept that it had already been diagnosed in March 2016. I asked that considering it is a known issue across the range, and was already diagnosed, that Audi uphold their initial offer of a repair in ‘goodwill’. This was declined. Before leaving, I was told by the service consultant to bring the car in the next time the shudder occurs and they would have a mechanic come out with me to diagnose the issue. Due to full-time work commitments and being located an hours drive from the service centre, this is not feasible.

    Having always held the Audi brand in high esteem, I’m disgraced and incredibly disappointed with the way my issue has been handled.
    Whilst my vehicle is now out of warranty, I’d like to point out that the Australian and Victorian consumer law, provisions s54, states a “statutory guarantee of acceptable quality”. This section of the law requires that goods be fit for the purposes they are commonly used for, acceptable in appearance and finish, free from defects, safe and durable, all according to the standards of a "reasonable consumer". As a "reasonable consumer", my A1 is not of acceptable quality and/or durability. The multitude of issues have occurred within a very short period of time (within the first 3.5 years of the car’s life) and are making the car unsafe to drive. The vehicle is not accelerating on take off, which is resulting in the vehicle entering the middle of an intersection without power. I won’t allow my wife to drive the vehicle due to the safety concerns I have. On one occasion, the shudder she experienced while driving it was so violent, she pulled over on a major road to inspect what she believed was likely to be rear end damage from being hit by another vehicle. No such accident had occurred.

    I feel my only course of action now is to sell my car, passing the issue onto the next owner, and to strongly advise others not to purchase VW Group vehicles. It was not an outcome I expected from having purchased what I believed to be a superior motor vehicle, from a company that prided itself on quality and performance. I believe, however, that this issue could be rectified if Audi follow through with what was originally agreed upon and perform the clutch repair as a gesture of ‘goodwill’. Considering the time I have dedicated to having the issue investigated and diagnosed, not to mention the extensive list of additional faults, I believe I have earned some ‘goodwill’ through this experience.

    Last edited by Roberto Pugliese; January 24th, 2017 at 09:36 AM. Reason: Spelling and Formatting changes.

  2. The Following User Says Thank You to Roberto Pugliese For This Useful Post:

    Ahoward (January 11th, 2017)

  3. #2
    Join Date
    Sep 2011
    Location
    Brisbane
    Posts
    209
    Thanked: 10

    Default

    Nov/12
    Engine Misfire;
    On cold start, engine was mis-firing.

    Ours did this they replaced injectors and it solved it.

    We had a similar experience with a VW Polo. Traded it on the A1 at 18mths of age. Took a $22k hit but it solved all the issues.
    Last edited by OZA3; December 30th, 2016 at 06:21 PM.
    2003 A3 3 door 1.9 TDi
    2007 A3 5 door 2.0 TDi
    2011 A6 Allroad 3.0 TDi
    2012 A1 5 door 1.6 TDi

  4. #3

    Default

    Yep, I've heard these issue so many times personally and on this forum... I can appreciate all cars have issues, but my list of issues are ridiculous and the lack of interest from the Service Center is disgraceful! Had they just sucked it up and stopped trying to hide known defects and/or cheating their customers, it would not have gotten to this point, where i'm campaigning against anyone wanting to buy an Audi (or VW, Skoda, Seat)...

  5. #4
    Join Date
    Sep 2011
    Location
    Brisbane
    Posts
    209
    Thanked: 10

    Default

    Have you spoken to Audi Australia? They seem to be a lot better then the dealers.
    2003 A3 3 door 1.9 TDi
    2007 A3 5 door 2.0 TDi
    2011 A6 Allroad 3.0 TDi
    2012 A1 5 door 1.6 TDi

  6. #5

    Default

    Did u say Melbourne audi service centre? F#!* them.. wanted to charge me 80 for a 1 ltr bottle of transmission oil and 1500 for filter.. and transferred me to 3 different departments in a matter of minutes.. i suggest source your own parts.. and buy a manual and diy.. nothing more trusting than your own 2 hands..

  7. #6

    Default

    I may not be an expert but if i had the parts and the guide.. seriously your better off leaving your car with me even.. just saying! Thats how much i care for my prized possessions..

  8. #7

    Default

    Quote Originally Posted by OZA3 View Post
    Have you spoken to Audi Australia? They seem to be a lot better then the dealers.
    Yes I have and so far there has been NO progress, hence I've started my social media campaign. Everyone I speak to has had the same issue, both with Melbourne Audi Center and Audi's DSG and twin charged engines. Such a simple issue is now going to blow out for Audi...

    Never again!!

  9. The Following User Says Thank You to Roberto Pugliese For This Useful Post:

    Ahoward (January 12th, 2017)

  10. #8

    Default

    U might wana track down a bloke name CON. audi specialist.. se suburbs

  11. Default

    Hi Roberto,

    I'm sorry to hear about your issues! I have the same car and have experienced a number of issues. I had a "clutch shutter" for a few days which was soon followed by my clutch and fly wheel failing. My car had always been serviced and had low kilometres on it. When I rang Audi Australia I was advised that is was my problem and left with a $4,700 repair bill (the car was not long out of warranty).

    I understand Audi have had issues in the past with DSG systems and when I queried them about this their response was 'no comment'.

    I am still trying to obtain compensation from Audi for the repairs along with an answer to my question of how can a 'prestige' vehicle with low kilometres and full service history have such a major fail (and how can it not be related to prior vehicle recalls - both Audi and VW have recalled a number of vehicles due to DSG issues). To date, despite many follow ups, emails and phone calls, Audi Australia are still ignore my questions and have not provided a response.

    Have you heard if others have had issues like we both have?

    Regards,
    Andrew.

  12. The Following User Says Thank You to Ahoward For This Useful Post:

    Roberto Pugliese (January 22nd, 2017)

  13. #10

    Default

    Hi Andrew,

    I am so sorry to hear that! I feel your pain and I too have questioned Audi as to how a 'prestige' vehicle can have such shocking quality, each time I'm left listening to silence... In my case, Audi Australia were of NO help and I was forced (again!!) to take a day off to drive around for over 2 hours to try and make the issue happen (which it didn't :S). Then drive to the Service Center to 'show them' again, since they refused to acknowledge they'd already identified it, recorded it and offered to repair it in goodwill!!

    Since then, I've heard nothing from Audi Melbourne, the Service Center or Audi Australia. I suggest the following actions, which seemed to work well when I threatened Audi Australia with it;
    1. Social Media campaign of your story (I put mine here, Facebook, Twitter and YouTube)
    2. Point out that the Australian and Victorian consumer law, provisions s54, states a “statutory guarantee of acceptable quality”. This section of the law requires that goods be fit for the purposes they are commonly used for, acceptable in appearance and finish, free from defects, safe and durable, all according to the standards of a "reasonable consumer". What this basically means is that even out of warranty, it's reasonable to expect a $50,000 vehicle to work beyond 3 years.

    Since posting this, I've decided to cut my losses and traded in my car for a new Mazda (for a few reasons);
    1. I've spent over 1 week effort all up chasing Audi, driving up and down for these damn issues, I've had it!
    2. Through my social media campaign, I've managed to successfully steer away 3 people from the Audi and VW Group brand (receiving 1 email with thanks about the warning), in doing so prevented at least another $150,000 going to Audi!
    3. Even though I told the Mazda dealer about the issues with the car, they gave me the same trade-in price and will get it fixed themselves (I still feel sorry for the person that buys it).

    I know I never got the car fixed, but these bastards think they have won because they got away with not performing a $5000 repair. But as I stated above, and as I warned Audi Australia, I was successful in preventing others from the same fate, so as far as i'm concerned my job here is done.

    I wish you the best with your car and if you need details of my story and/or comments/statements I made to Audi which did/didn't work, feel free to PM me. And for ANYONE ELSE looking at buying a VW Group Vehicle, I highly recommend you go else where, but if you must have it, don't go to Audi Melbourne!!!

    Rob
    Last edited by Roberto Pugliese; January 22nd, 2017 at 07:37 PM.

  14. The Following User Says Thank You to Roberto Pugliese For This Useful Post:

    Ahoward (February 26th, 2017)

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