pretty much all online only insurance companies are tough to deal with when claiming. budget direct, youi, etc. good luck with your choice. i ave always used big names like nrma, suncorp, allianz, qbe, shannons, ryno. in fact, i shop around each year to keep them honest.
i used coles insurance as well (wesfarmers), never had to claim, but had to deal with them when someone backed into my other car and had to pass along insurance details. no issues with coles insurance
SOLD!!! 01 black b5 rs4
14 suzuka grey b8 rs4 - bang & olufsen sound system, high beam assistant, black exterior styling package, heated front seats, rear manual sunblinds, panoramic sunroof, dynamic steering, digital radio, assistance package +side assist, dynamic sports package 3, oem rear cargo mat, Lakin number plate delete mod