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Thread: Fuel filter problems with Demo MY19A AUDI, Q5 QUATTRO SPORT, 2.0L TDI

  1. Default Fuel filter problems with Demo MY19A AUDI, Q5 QUATTRO SPORT, 2.0L TDI

    Hi Everyone

    We recently bought a Demo MY19A - AUDI, Q5 QUATTRO SPORT, 2.0L TURBO DEISEL, S-TRONIC from Audi Centre last Friday 31st Jan 2020. My dad noticed later when the aircon wasn't turned on the engine would shake. He thought it was something minor and it was hot anyway so he had the aircon on and resumed driving.

    The last time he fuelled the car with Diesel was at Caltex on 2nd Feb 2020. The car broke down on Tuesday morning 4th Feb 2020 and he got it towed to Audi. On Wednesday Audi centre told him that it's at the drivers fault because of 'bad fuel' and that it will cost $15k to fix and its not under warranty. Audi centre told us to lodge a claim.

    We requested a report but haven't got one yet. They sent us some photos and it seems there is some metal swarf/shavings in the filter.
    Comminsure came back to us saying they don't cover fuel filter problems.

    We got the latest fuel receipt reprinted from Caltex and requested Audi to get the fuel sample tested.

    We are totally devastated about this event and need some help or advice. Wasn't sure which forum to post

    https://drive.google.com/file/d/0B7p...ew?usp=sharing
    https://drive.google.com/file/d/0B7p...ew?usp=sharing
    https://drive.google.com/file/d/0B7p...ew?usp=sharing

    Thank you
    Attached Thumbnails Attached Thumbnails Fuel 2.jpg   Filter.jpg   Fuel 1.jpg  

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