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Thread: Warranty claim 2 weeks past 3yr warranty expiry

  1. #1

    Default Warranty claim 2 weeks past 3yr warranty expiry

    So to keep it short. Had my 3yr service 7 days past the 3yr mark (S3) in early June. Mechanics identified a leak in the coolant regulator, told me to chase Audi as they should still honour the warranty. Have been chasing them ever since, initially they said yes it would fall under warranty as there is a COVID extension, and now I am being told no, it is outside the window. The mechanic said it would be something like $1600 to replace, so I'm eager not to pay for it.

    Has anyone had luck chasing warranty this close to expiry? I do not get it serviced at Audi dealerships, but rather a trusted dealer for the past 3 years. So the local Audi dealership won't give me a "good faith" replacement. Do I have any ground to stand on? Any tips? I am thinking of taking it to the Ombudsman / higher up but not sure if I'll have success. But I would hope the 3yr warranty would last up until the 3yr service if it was within a reasonable timeframe of the 3years.

    I guess this should be a warning to others as well - get your last warranty service done a few weeks before it expires so you can chase any warranty issues before the end of period.

  2. #2

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    That's a bugger, does the dealer have the covid extension in writing? If they said yes initially they should honour that...
    Or have your specialist/dealer write a letter confirming the fault to prove it i guess. Usually Audi may provide the part as a good will but not the labour which is a big chunk.
    WAUZZZ
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  3. #3

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    Contact Audi directly. <customerassistance@audi-info.com.au.>
    I got an email extending my warranty by three months due to Covid on the 2/6/20.
    1997 A3 1.8T sold
    2000 TT quattro sold
    2005 Lava Grey A3 2.0 TFSI DSG Sportback, Open Sky, roof racks, Vienna Leather. Sold
    2006 Black A4 2.0 TFSI S-line Quattro Avant Sold
    2009 White A4 2.0 TFSI Quattro Avant, Open Sky roof, MMi+ 19" rims, Bang and Olufsen, adaptive cruse, Oak Beaufort trim. Sold
    2016 A4 Quattro sport Avant, Manhattan Gray, Panno roof, Technik package, Assistance package. Sold
    2018 S4 Avant, Sports diff, S performance package, Technik package, honeycomb grille, Nardo Grey Wrap.

  4. #4

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    Quote Originally Posted by Phydaux View Post
    Contact Audi directly. <customerassistance@audi-info.com.au.>
    I got an email extending my warranty by three months due to Covid on the 2/6/20.
    That's who I've been dealing with. Any chance you would mind sharing the contents of your email, what exactly did they say?

    I only have verbal, no written, information about the extension but at one stage I was told a bulletin was released and the extension was only for insurance ending in Mar,Apr,May and mine ended on June 5th which was outside the time frame and why it wasn't being honoured. Which is super annoying, as it's only 5 days, and all I need is a few weeks extension not 3 months... so if I had bought the car 1 week earlier it would still be in warranty!

  5. #5

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    It read:

    In recognition of the fact that you’ve been driving less during isolation, we’d like to provide a little extra peace of mind by extending the factory warranty on your Audi by three months,* as detailed below:


    Model: S4 Avant
    VIN: WAUZZZF4xxxxxxx
    New warranty end date: 28 July 2020

    This extension has already been applied to your vehicle’s record, and does not change your eligibility for Audi Experience or Roadside Assistance. Should you need to call on your warranty, your preferred Audi dealership will be ready to help.

    In the meantime, please be assured that the Audi dealer network is open and providing additional service initiatives to support you during these times. This includes strict social distancing, enhanced hygiene practices and alternative servicing options. Many dealerships are offering vehicle pick-ups and drop-offs, mobile servicing and flexible payment plans for vehicle servicing, should you need them.^

    Discover other ways that we can help you and your local community.

    Audi Australia "

    They are giving you a hard time because you haven't had the car serviced at Audi. I'd send one last email suggesting they fix the faulty water pump before you contact the department of fair trading.
    The water pump used to be changed with the timing belt very 3 or four years, but when they changed to timing chains the same water pump suddenly lasted the life of the vehicle. funny about that.
    1997 A3 1.8T sold
    2000 TT quattro sold
    2005 Lava Grey A3 2.0 TFSI DSG Sportback, Open Sky, roof racks, Vienna Leather. Sold
    2006 Black A4 2.0 TFSI S-line Quattro Avant Sold
    2009 White A4 2.0 TFSI Quattro Avant, Open Sky roof, MMi+ 19" rims, Bang and Olufsen, adaptive cruse, Oak Beaufort trim. Sold
    2016 A4 Quattro sport Avant, Manhattan Gray, Panno roof, Technik package, Assistance package. Sold
    2018 S4 Avant, Sports diff, S performance package, Technik package, honeycomb grille, Nardo Grey Wrap.

  6. #6

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    Thanks for that information. Very interesting the wording they use. I've already asked for clarification about their position and why they are backflipping, the next email will be about taking it further...

  7. #7

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    I ended up going to the office of fair trading QLD and they have now agreed to do the repair for free. So if anyone else gets stuck like this, it's worth pursuing.

  8. #8
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    good results. It's such a shame that you have to go through this process.

    I noticed that Mitsubishi are offering 10 year warranty, with fixed pricing service. Audi do 3 years still. Why don't they support their products and 'build quality'?

  9. #9

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    Quote Originally Posted by jnrdavo View Post
    good results. It's such a shame that you have to go through this process.

    I noticed that Mitsubishi are offering 10 year warranty, with fixed pricing service. Audi do 3 years still. Why don't they support their products and 'build quality'?
    It's quite a big turnoff, considering I've had 3 warranty issues in 3 years I'm concerned how much the next one will cost me. I'm guessing it's to encourage car flipping after 3 years to something new. It's also amazing how disconnected the Audi dealerships are from the Audi company/national office. Definitely not the seamless experience it should be.

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