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034 billet transmission mount insert ISSUE!?

Hey Gang!

I installed a new 034 billet transmission mount insert to my q5 and now there’s a loud crunch upon starting the car. It appears the crunch is coming from the gearbox.

Does anyone have any idea what might be causing this?

I have read a lot of positive reviews on this insert upgrade hence I went with it, but now had to go back to the stock dogbone (no crunch)