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Audi Q7 Upper Sump and Front Crankshaft Oil Leak

fbagnato

New member
Hello all,

I don't know if this section of the forum is the correct one to post this so I welcome any advice on where to post this.

I am wanting to know if any other Audi Q7 2013 - 2016 owner's had an Upper Sump and Front Crankshaft oil leak with their Audi Q7? I would like to hear from you including at how many kilometres and how long after owning the car did the problem occur.

Background to the problem:

My partner has a 2013 Audi Q7 3.0L TDI Quattro. She had bought this car from her brother who had only clocked up 25983km when she took it over on 14/7/2017. In 2019 before 66821km it developed an oil leak diagnosed by Audi Service to be an Upper Sump and Front Crankshaft oil leak. Audi Service said the price of the repairs would be around $15,000 but as goodwill quoted $8550.50. Due to lack of finances we left it leaking. Move forward to 20th January 2020 we were nearby a repairer that only worked on Audis & Volkswagens so we decided to get a quote from them. The owner and a mechanic told us that this leak is a common fault with our model and is a defect in the design of the engine and that there even was a Technical Service Bulletin issued for the fault. The owner said if we could find the Technical Service Bulletin we would have a strong case for Audi to repair it at their costs.

Technical Service Bulletins are issued when there is growing trend with an unanticipated problem, but does not warrant a recall. I found the Technical Service Bulletin once I got home. We asked Audi if they would repair it at their cost but they flat out refused to take any responsibility. We then decided to lodge a hearing with VCAT for the repairs. At the time VCAT was closed due to Coronavirus lockdowns so we waited for VCAT to recommence hearings. Once they recommenced hearings at the time they were only performing hearings by video or phone which I didn't want so I waited until in person hearings were recommenced then applied to VCAT.

I sent all the information into VCAT and Audi and some time later Audi provided us with their Points of Defence. Regarding the Technical Services Bulletin they claimed the document wasn't real, did not relate to the problem and was from Audi USA so it did not apply to Australian cars. I then joined the erwin Audi website, paid the fee and accessed the document from the Technical Service Handbook relating to my VIN.


Hearing from others with the same problem may be of use in my hearing if I can substantiate my claims that this leak is a common problem. If I win my case you may have a legal precedent to try and get reimbursed if you had the leak repaired. Considering inflation and the increased price of things since we got the original quote it would mean that we would be spending probably $9000.00 to $10,000 to fix an oil leak. This cost is unacceptable considering the low kms and age of the car and what is meant to be an expensive car of quality. A successful VCAT hearing would ensure a just outcome.

Thanks in advance,

fbagnato
 
Another shocking story, sorry to hear it.

Might be worth checking with a few independent garages to see if they have had to fix this issues. Tou don't need names, just quantity of people affected.

You could also ask Audi Australia to supply the number of fixes they have had to do to the same car models/with same engine since they started selling them (ie, how many have been repaired under that tsb). They will be reluctant to do this, but I'm assuming in a court of law, they would have to dislocse the figures under 'discovery' ... maybe advising them that this is the road you are going to he taking might change their 'good will' mindset.

Sent from my SM-G985F using Tapatalk
 
Another shocking story, sorry to hear it.

Might be worth checking with a few independent garages to see if they have had to fix this issues. Tou don't need names, just quantity of people affected.

You could also ask Audi Australia to supply the number of fixes they have had to do to the same car models/with same engine since they started selling them (ie, how many have been repaired under that tsb). They will be reluctant to do this, but I'm assuming in a court of law, they would have to dislocse the figures under 'discovery' ... maybe advising them that this is the road you are going to he taking might change their 'good will' mindset.

Sent from my SM-G985F using Tapatalk

I had a specialist Audi/Volkswagen mechanic tell me that this is a very common problem with 2013-2016 Q7's but wasn't willing to go on the record as he relied on Audi for parts, etc.

Unfortunately Audi would also not be willing to cooperate as we have a VCAT case open with them.

I agree that through the court I could request a response on how many cases Audi Service have detected of the same problem but it would be good to be able to provide evidence of other cases of this problem through these forums.

I don't know whether this thread should have been posted in the "Help Me" section of the forum or would have a greater response in another section.

I also don't know whether I can post the same thread in multiple sections.

Regards,

fbagnato
 
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