Problems with MMI 3G High map update to version 5.13.4
As I can't find any information elsewhere on OzAudi re the "older" MMI systems (specifically MMI 3G High) for map updates & how to resolve any problems, I guess I'll ask here for help & or directions to more specific information.
The car is a 2011 A6 allroad with a MMI 3G High system, whose firmware I updated to the most recent (to the best of my knowledge) which is HNav_EU_K0257_6_D1, & the map update that I attempted to install was 5.13.4, see screen grab.
It appears that I’ve run into two problems after the attempted map update of 5.13.4 … the SD card used was a brand new, never opened SanDisk Extreme 32GB FAT32 formatted card (same as the 16GB card used for the successful firmware update earlier in the year).
The first, after the nav tries to initialise after rebooting, it says it is blocked, see screen grab (I installed the map licence after I installed the maps, a point the vendor was keen to point out on their "how to install map updates" page & FAQ as the reason for the "blocked" message).
When I check to make sure the licence is installed by attempting to install the licence, it tells me it’s already installed … see screen grab.
The second problem is that the AMI no longer recognises that my iPod (latest available update, tried with different cables & also different devices such as iPhones which are also up to date with their software) is connected, power goes to it as well as the CD/DVDs (which I can hear moving their disc load mechanisms) & SD cards, but the AMI no longer sees any of them after the map update, CD/DVD & music files on an SD card don't appear either (nothing apart from jukebox is recognised which has nothing on it or any way to put anything on it), see screen grabs. The 'phone system via Bluetooth & radio still work.
I did the firmware update back at the end of February 2023 and everything (iPod, ‘phone, radio) had been running fine since then. The only change has been the attempted map update.
As an aside, prior to the rebooting after map installation, the map appeared on the screen (showing the correct position of the car) and the iPod was working (although the map seemed to have some of the normal screen overlay with the 4 corner grey selection quadrants visible. There was no map database prior, since I deleted it from the green menu as recommended by the vendor prior to the new map update, so what appeared on the screen was not the old iteration of the map, rather it was the newer map, 5.13.4 (I’d checked the old map was gone after deleting the database in the green menu by selecting Navigation and it did not show a map). I was also surprised at how fast the map update went. I'd seen reports of it taking hours and needing to keep the engine running or the battery on an external charger, but mine seemed to have taken only 12 minutes (1303-1315hrs) see screen grab.
Whilst the vendor appears to have been a "reliable" vendor in the UK (from whom I bought a "bundled" pack of "green" menu activation, firmware update, map update, licence activation, map fix & invalid security script), answering earlier questions within 24hrs regarding the steps required to do the (successful) firmware update & questions prior to attempting the map update, they appear to have "gone dark" in the past few weeks since I attempted to contact them several times regarding the problems (no, I didn't yell at them in all caps, merely asked the reasonable, non-accusatory question, "did they have any understanding how to resolve the problems").
To the best of my understanding, the MMI does not appear to be "bricked" (which I gather is more likely due to a failed firmware update), rather something has happened during the map update that is preventing the AMI from recognising the attached media & the navigation from working.
It is to be hoped that someone might be able to point me in the right direction to help me resolve these problems, cheers, and thanks in advance, Peter.
